Privacy Policy

Effective Date: August 11, 2023

Last Updated: May 10, 2025

1. Introduction

At Definitive Track Solutions Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.dtracksolutions.com, use our ERP software, or communicate with us via platforms such as WhatsApp.

2. Information We Collect

  • Contact Information: Name, phone number, email
  • Business Information: Company name, role, billing details
  • Usage Data: Basic device/browser info for security and session control
  • System Interaction Logs: From your use of our ERP software
  • Messaging Data: From integrated tools like WhatsApp (via 3CX)

3. How We Use Your Information

  • Deliver and support our ERP software and services
  • Respond to inquiries and technical support requests
  • Facilitate communication via platforms like WhatsApp
  • Meet legal and contractual obligations
  • Improve the reliability and security of our systems

4. Data Sharing and Third Parties

We may share data with:

  • Hosting and infrastructure providers
  • Communication platforms (e.g., 3CX)
  • Payment processors (if applicable)

WhatsApp Business Integration (via 3CX):
We use 3CX to connect with WhatsApp Business, which may access Meta Platform Data such as:

  • Message content
  • Metadata (e.g., sender/recipient IDs, timestamps)

This data is used solely for customer service and operational support. We comply with Meta’s data policies and contractual obligations for all such access.

5. International Transfers

If we transfer your data outside your jurisdiction (e.g., to the EU or US), we implement safeguards like Standard Contractual Clauses (SCCs) where required.

6. Cookies

We only use strictly necessary cookies required for the website and ERP platform to function properly.

These cookies:

  • Enable session management
  • Secure login and authentication
  • Maintain user preferences (within the session)

We do not use:

  • Analytics or tracking cookies
  • Marketing or advertising cookies
  • Third-party cookies for profiling

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Request access or correction to your personal data
  • Request deletion or restrict processing
  • Object to specific types of processing
  • File a complaint with a data protection authority

To exercise your rights, email us at: [email protected]

8. Security Measures

  • HTTPS encryption
  • Access control and role-based permissions
  • Regular audits and security updates

9. Data Retention

We retain personal data only as long as needed for:

  • Providing services
  • Complying with legal or financial obligations
  • Ensuring audit and support trail integrity

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here, and significant changes may be communicated via email or in-app notification.